The Scaffidi Group selected Wrkr to bridge the communication gap and streamline their internal processes. Wrkr’s comprehensive platform offered a suite of solutions tailored to their specific needs.
Customer Industry: Pharmacy Industry
Number of employees: 700 employees
Location: Adelaide Head Office with pharmacies nationwide
Customer Challenges:
- Inefficient communication between pharmacies and head office
- Discrepancies and delays in payroll processing
- Increased cyber risk due to disorganised information
- Compliance issues with verifying employee credentials in real-time
The Scaffidi Group is a privately-owned chain of pharmacies with around 50 locations across Australia, in both regional and metropolitan areas. Employing over 700 staff members, the group operates its head office out of Adelaide. With a wide distribution of employees and branches, the Scaffidi Group faced significant challenges in managing communications and payroll processes between their head office and individual pharmacies.
”I picked Wrkr because we were looking to bridge the communication gap between the two channels. The pain that we were experiencing really related to the transition of information, which was really causing some issues for us internally around our payroll processes.
- Nathan Ellul, Chief Financial Officer - The Scaffidi Group
Improved Internal Efficiencies
- Wrkr enhanced internal communications between the head office and pharmacies, ensuring seamless information flow.
- This improvement in communication led to more streamlined payroll processes, reducing errors and delays.
Enhanced Professional Image
- Wrkr provided a polished, professional interface for new employees, ensuring a positive first impression during the onboarding process.
Mitigated Cyber Risks
- Wrkr’s secure information storage reduced Scaffidi Group’s cyber risk, safeguarding sensitive employee data.
”The experience with Wrkr has been one of open communication. There's been great collaboration between the two parties in developing a platform which has brought our business model together.
- Nathan Ellul, Chief Financial Officer - The Scaffidi Group
Facilitated Internal Audits
- Pharmacies could easily access stored information for internal audits, ensuring compliance and transparency at all levels.
Real-Time Compliance Solutions
- Wrkr offered real-time verification of critical employee credentials, such as ABN numbers, tax file numbers, and AHPRA registrations.
- This feature helped the Scaffidi Group ensure that all new hires were properly vetted and compliant with regulatory standards.
Experience
The collaboration between The Scaffidi Group and Wrkr was marked by open communication and effective partnership. Wrkr’s platform was customised to meet the unique needs of the Scaffidi Group, resulting in a leading-edge technology solution that aligned perfectly with their business model.
”The value that Wrkr has delivered to us spans multiple dimensions, significantly enhancing our operations on various fronts, and enabled us to have what we believe is a leading technology in Australia.
- Nathan Ellul, Chief Financial Officer - The Scaffidi Group
Conclusion
The collaboration between The Scaffidi Group and Wrkr remains a successful partnership. Wrkr’s platform was customised to meet the unique needs of The Scaffidi Group, resulting in a leading-edge technology solution. By addressing key challenges, Wrkr helped The Scaffidi Group enhance internal efficiencies, manage real-time compliance, and safeguard against cyber risks, ultimately supporting their continued growth and success.
